My Portfolio

Here is the link to my portfolio.

http://mrschapa.pbworks.com/FrontPage

Analysis of Research

1. What did you find that your client can use to improve the tutorial?

• I would have to say that if there are any improvements that need to be made then I didn't catch the errors. From what I saw and read on the tutorial, it was pretty basic and understandable.

2. What categories does your information fit into? What were the types of issues, etc. which were revealed via your research?

• The categories that my info. will fit into will be written form. Basically what was revealed during my research while testing my client is that she had a little problem remembering the tutorial without looking at it again. I didn't choose memorability as one of my meels, however that seemed to be a bit of a problem with the person I tested. I mean not everyone can catch on quick. Everyone is different. I happened to choose learnability and satisfaction. The user did learn something new and was satisfied with the instructions provided.

References for Recommendation Report

Kaufman, J. (2006) "practical Usability Testing. "Digital Web Magazine. Retrieved from http://www.digitalweb.com/articles/practical_usability_testing/ on April 14, 2009

Maurere, R. (2002) "Usability Testing. " University of Colorodo System. Retrieved from https://www.cu.edu/irm/stds/usability/index.html on April 14,2009

Spool, J. (2005). "Stevens Common Usability Testing Mistakes. "User Interface Engineering. Retrieved from http://www.uie.com/articles/usability_testing_mistakes/ on April 14,2009

Main Sections of Recommendation Report

Broadly speaking, a recommendation report is when research has been done on delivered products and is often used to try and figure out which are the best options to go with.

The main sections of the recommendation report are:

• Introduction
• Background on the situation
• Requirements and criteria
• Discussion of the options
• Category-by-category comparisons
• Conclusions
• Recommendation or final opinion

Part 1: Notes; Part 2: Questions asked to the user

Part 1

Notes taken on user for the tutorial: Home Network Instructions

• User used almost all of the 15 minutes that was alloted for her to use.
• Looked confused while reading.
• When finished reading, it was time to look at the actual parts that were required for the task.
• Knew which one was the modem because she had seen it before.
• Had a hard time when it came to the connections.
• Thought for a while but got stuck. (had to view tutorial again very briefly)
• Inserted disk and followed instructions. Gave her the information she needed.
• Took a while but connection was a success.

Part 2

Questions asked after test:

1. Have you ever done this before?

• No

2. Was the task difficult to complete? Why or why not?

• Just a bit. the only reason why it was a bit difficult was because it was my very first time attempting to set this up.

3. Did you understand the instructions provided or was it confusing?

• The instructions that were given were explanatory just a bit confusing because like I mentioned it was my first time.

4. Was the tutorial helpful? Did you learn something new?

• Absolutely, to both questions.

5. Were you satisfied witht the product delivered? Why or why not?

• Overall, I'd have to say yes. I am satisfied with the instructions given. I normally depend on friends or family when it comes to not only computers but technology in general and it is actually nice to do something on yor own for once without any help. Even though it is people you know, you still feel like a burden to them because they are always being bugged.

6. If you had to do this again, do you think you can be able to perform it on your own without any help from any video tutorial?

• To be honest, no. I'd try to figure it out but more than likely I'd have to find this tutorial or another one similar to help refresh my memory. But It beats having to depend on someone elses help.